Privacy Policy

📄 Last updated: October 2026

Privacy Policy document

This Privacy Policy explains what personal information may be collected when you use this website, submit an inquiry, request home services, or interact with available features. It describes how information may be used, protected, retained, and the choices available to you.

Information Collection

We may collect details you choose to provide, including your name, email address, phone number, property information, service interests, project requirements, appointment preferences, and messages. Newsletter registration may also collect your date of birth and marketing consent. We may receive basic technical information such as browser type, device category, approximate usage activity, and pages visited.

Project Information

When you request a home service, we may collect information needed to understand the project, prepare estimates, schedule visits, coordinate professionals, and complete requested work. This may include project photographs, measurements, access instructions, selected materials, or other relevant property details.

Data Usage

We may use your information to respond to inquiries, prepare estimates, schedule appointments, coordinate services, communicate about projects, process service requests, maintain project records, register applicable warranties, improve website functionality, and send newsletters or marketing communications where you have opted in. We do not sell personal information.

Cookies and Local Storage

We may use essential browser storage to remember display preferences, saved project plans, service selections, checklists, or other settings on your device. Optional analytics, where enabled, may help us understand which pages and features are useful. You can clear cookies and stored site data through your browser settings at any time.

Security Measures

Information may be transmitted using encrypted connections and stored on access-controlled systems. Access is limited according to operational requirements, with reasonable measures used to protect project information and personal data. No online service can guarantee absolute security, but reasonable and ongoing precautions are taken.

Third-Party Services

We may work with trusted providers for hosting, email delivery, scheduling, mapping, analytics, payment processing, customer communications, and specialist trades. They receive only information reasonably necessary to perform their role. Fonts, icons, libraries, and other interface resources may load from third-party content delivery networks that receive standard technical connection information.

Information Sharing

Information may be shared with contractors, suppliers, service providers, or other partners when necessary to provide requested services or complete a project. Information may also be disclosed when required by law or when reasonably necessary to protect rights, property, security, or prevent misuse.

Data Retention

Personal information may be retained for as long as reasonably necessary to provide services, manage projects, maintain business or warranty records, meet legal or contractual requirements, resolve disputes, or support legitimate operational purposes.

User Rights

You may request access to personal information held about you, ask for inaccurate information to be corrected, request deletion where there is no legal or contractual requirement to retain it, or withdraw consent for optional marketing communications. Additional rights may apply depending on applicable law.

Children's Privacy

This website is not intended to knowingly collect personal information from children. If information is believed to have been submitted by a child without appropriate authorization, reasonable steps may be taken to review and remove it where appropriate.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in services, technology, legal requirements, or privacy practices. The current version will be made available through this website.